iCoaching Zone- Ivana Franekova

Quality Policy Statement

Quality Policy of Ivana Franekova- to supply services to the highest possible standard

I provide:

  • Cognitive Behavioural Therapy;
  • Life Coaching;
  • Business Coaching;
  • Employee Assistance Programs;
  • FREE Mental Health Workshops for companies and organisations.

These services are offered to Individuals, Family Groups and Corporate Groups.

I am firmly of the belief that only a consistently high standard of services is acceptable to all my clients.

To achieve these objectives, I have established and will maintain an Effective Quality Programme.

A Quality Manual has been carefully designed and is available to all my clients upon request. The manual sets out how the programmes and sessions I provide are operated, maintained and structured. The manual also details how responsibility and control is established by formal written procedures, and the role of the Coach (Ivana Franekova) in achieving this aim.

A manual will be sent to you upon request- please email me at book@icoachingzone.com to receive your copy.

THE QUALITY ASSURANCE SCHEME

The Quality Assurance Scheme has the full backing and is administered by the Ivana Franekova.

It is her responsibility to ensure that all sections of this Policy are fully complied with. If, for any reason, problems arise, she will be responsible for resolving any issues.

Quality Policy calls for continuous improvement in its quality management activities and business will be conducted according to its principles.

KEY OBJECTIVES OF MY SERVICES

My key objectives are (please note objectives are individual to each client case; these objectives are just general)

Cognitive Behavioural Therapy:

  1. To provide clients with short-term, effective therapy tools for a range of issues, including anxiety and depression;
  2. To boost client’s wellbeing by modifying dysfunctional behaviours, emotions and thoughts;
  3. To reduce anxiety and stress at work in personal lives;
  4. To increase performance;
  5. To improve relationships;
  6. To reduce stress, depression and anxiety-related sick leave;
  7. And much more.

Life Coaching:

  1. To increase self-esteem and self-confidence;
  2. To improve relationships (work & personal);
  3. To improve work/life balance;
  4. Time Management;
  5. Stress Management;
  6. Communication methods;
  7. And much more.

Business (Corporate & Executive Coaching):

  1. To prepare for a higher role (Assimilation coaching);
  2. Career coaching;
  3. Team management;
  4. Time management;
  5. Leadership skills;
  6. Effective communication skills;
  7. And much more.

The on-going suitability of this Quality Policy is reviewed quarterly.

Yours sincerely,

Ivana Franekova

Cognitive Behavioural Therapist, Life | Corporate & Executive Coach