As Online Therapy is becoming a ‘New Norm’, I am providing some practical information to help you understand what to expect with online sessions and provide some tips to make sure the process runs smoothly.
It is understood that some people may feel uncertain about having sessions online, but they are as effective as meeting face to face. My goal is to create a safe and contained space to work with you.
If there are any materials/ documents that I anticipate we will need to use for the sessions, I will endeavour (where possible) to email these through to you before the session. Please have these ready to refer to during sessions. I may also send further materials during session, so please make sure you either have access to your email or are able to use chat box feature in our chosen online platform.
A free and secure service we can use:
My current preferred online service is Zoom (www.zoom.us). Zoom has end-to-end encryption, is compliant with GDPR requirements and is free for you to access and download:
Please watch this two-minute video on how to use Zoom here:
If we have agreed to use Zoom, I will send you an email before the session which contains a meeting link. Please make sure I have the correct email address for you before the session. Please click on that meeting link at the start of your session, thank you.
If you’re more familiar with Skype, we can use that instead.
During your Online Sessions, please ensure the following:
Treat the session as you would a face-to-face appointment, eg. Allowing sufficient time to prepare beforehand; attending on time; not cancelling at the last minute (unless it’s an emergency); coming prepared to do the necessary therapeutic work; be ready to feedback on the between-session tasks we have set etc.
Familiarise yourself with Zoom before the session commences. This includes having your microphone and video tested and turned on.
Your computer or mobile should be positioned at a sensible height so that I can clearly see your face and the camera is at eye level. If more than one person will be participating (the purpose of this would need to be agreed with me in advance), please make sure that I can see everyone clearly.
It is very easy to hear background noises e.g. animals, washing machines kettles etc. so make sure you are in a quiet location.
Make sure you will not be disturbed for the duration of your session and that the door to the room you are sitting in is closed.
If you are using your computer, make sure you have your mobile out of reach and with the sound muted so that it is not a distraction.
Please do not have your back to a window or light – this can make it very hard for me to see you clearly.
Make sure there is adequate lighting in the room you are in.
Have a box of tissues nearby.
Have a glass of water with you.
Have session materials ready, such as a pen and paper available to make notes.
I offer a session recording option- this option has to be mutually discussed and agreed on, and a consent form signed by you before the session starts. This option is complimentary with my Coaching & Therapy Programs; with Ad-Hoc sessions, there will be a surcharge of £15 per session (will include recording & uploading your session).
Please do NOT let anyone else listen in to any part of the online session (via phone or any other technical device or in person) without prior agreement with your therapist.
Use of headphones: Unless you have hearing difficulties, I would strongly recommend that you use headphones during the session as this will make it easier to hear.
As with face to face sessions, the confidentiality agreement we signed together still applies.
In addition, my Terms and Conditionsthat you signed at the beginning of working with me are still applicable.